Contact Fragrance Hub
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Business Hours
- Monday - Friday
8:00 AM - 8:00 PM - Saturday
9:00 AM - 6:00 PM - Sunday
10:00 AM - 4:00 PM - Public Holidays
Closed or Reduced Hours
Service Areas
- Free Nairobi Delivery
Orders over KSH 10,000 - Same-Day Delivery
Within Nairobi CBD - Countrywide Shipping
Available across Kenya - Pickup Available
Nairobi CBD Location
Response Times
- WhatsApp
Instant - 15 minutes - Phone Calls
During business hours - Email
Within 24 hours - Contact Form
Within 24 hours
Frequently Asked Questions
We offer same-day delivery for orders placed before 2 PM within Nairobi CBD. For other Nairobi areas, delivery takes 1-2 business days. Free delivery is available for orders over KSH 10,000.
Absolutely! All our fragrances are 100% authentic and sourced directly from authorized distributors. We guarantee the authenticity of every product and provide verification upon request.
We accept M-Pesa, credit/debit cards (Visa, Mastercard), bank transfers, and cash on delivery for Nairobi orders. All online payments are processed through secure payment gateways.
Yes! We offer a 7-day return policy for unopened and unused products. For exchanges, please contact us within 3 days of delivery. Note that opened fragrances cannot be returned for hygiene reasons.
Yes! Our fragrance experts are available via WhatsApp to provide personalized recommendations based on your preferences, occasion, and budget. Just tell us what you're looking for!